Friday, April 23, 2010

PR Stunt, gone bad ...

If you are thinking, PR Stunt, think again.

Monday, April 12, 2010

More on cross-cultural communication ...

... along the lines of Hofstede's Cultural Dimensions:

Tuesday, April 06, 2010

Saying "sorry" inside an organization

This is a bit different from our conversations about public apologies, American and Japanese styles. What happens when you make a mistake that only insiders need to know about? When things aren't right?

Here are some ideas from an AdAge columnist: